MWF Shipping information and Exchange policy
Mountain Woods Furniture is proud to offer nationwide and global shipping. Sales tax is only charged for items delivered within the state of Colorado.
Shipping cost for furniture:
We now offer everyday FREE SHIPPING for furniture orders over $750 that have delivery addresses within the lower 48 states. For furniture orders under $750 within the lower 48 states furniture shipping charges are 10% of the total furniture price (which is less than our actual cost for shipping).
For orders outside the continental US including Alaska and Hawaii shipping charges will be calculated on a case-by-case basis. We do our best to work with you and keep your shipping charges absolutely as low as possible. We will contact you before sending your order to review those additional shipping charges.
You are welcome to call our store for an accurate quote before or after you place your order.
Shipping cost for accessories:
For accessories, shipping charges are 20% of the cost of the accessory order ($8 minimum shipping for accessories).
Nationwide Shipping:
This is done either by Mountain Woods Furniture manufacturer, UPS Ground or via a freight company, depending on the size of the items being shipped. If shipping by a freight company, all of your furniture is custom palleted and crated to protect it during transit. Shipping by freight is curbside delivery only and must be relatively accessible. If you live in a remote location, it is still possible to have your furniture delivered, but additional charges may apply.
Global Shipping
This is done on a case by case basis as the requirements for global shipping vary greatly. Our shipping estimates will include the shipping and packaging costs. However, you will need to check with your local customs department to determine any extra duty fees.
Important shipping procedures
Please fully inspect every shipment received before signing any bill of lading. Once the shipper has left your premises and the bill of lading is signed, you have no recourse. While damage is rare during shipping, it does happen. All damage should be noted on the bill of lading by you and confirmed by the carrier. If the furniture appears to have obvious damage, please refuse the delivery. Do not throw any of the packing materials away until all furniture is completely unpacked and thoroughly inspected. Noting any damage on the bill of lading and keeping the packing materials protects you from being liable for the incurred damage.
Exchanges, returns, and refunds
Stock pieces and accessories may be exchanged within 30 days of purchase. No returns or refunds. Proof of purchase must be shown at time of exchange. No exchanges or returns on custom furniture orders or custom orders for accessories. All shipping charges incurred to facilitate exchanges will be paid for by customer.
Manufacturer's lifetime guarantee
All of our furniture is guaranteed for life by the manufacturer! After careful inspection by our staff, we will elect to repair or replace furniture determined to have a manufacturing defect. Any associated shipping costs will be paid for by the customer. Please note that damage caused by pets is not covered under any circumstances.
